Frequently Asked Questions

Q: Where can I find a detailed user manual?

Please contact your local distributor with this request here . Our team will be able to assist you soon.

Hi, what can we help you with today?

Gathered here are the most common questions we received from our clients as well as their corresponding answers regarding our smart locks and our services.

Do you still have more questions not found on our FAQ page? The Be-Tech support team is ready to assist you today!

Frequently Asked Questions

My safe is showing an “Error”, is there an override code?

There is no override code, however, you can service your safe by locating your service devices.

Where can I find a detailed user manual?

Please contact your local distributor with this request here. Our team will be able to assist you soon.

We intend to upgrade our Be-Tech locks and want more information about the different products available. Where do we get this information from?

Review the Be-Tech hospitality products on our website and contact your local distributor.

The Be-Tech BIS HOTEL system cannot connect to the database, and/or a “Database Error” is displayed. What should I do?

You will need to reset the system by rebooting the Be-Tech server and workstations. If an error still occurs, please contact your local distributor.

Is there a support person for my region?

Be-Tech provides service and support in more than 80 countries all around the world. Please visit our contact us section and leave your information, our team will contact you soon.

What SDK that we can provide for PMS integration?

API, DLL and FIAS.

What PMS companies did we integrate?

Fidelio/Opera, Infor, HIS, HMS, Comanche, Newsoft, Sertifikat, Easyfo…

How to install the encoder driver?

Check the Be-Tech lock software location and find out the folder of RW-41.

What should we do if there is an error device connect failure?

Please check if the card or encoder is broken, encoder driver installed or not? PC USB port is broken? Reader module is correct on the software?

What elevator brands that installed Be-Tech elevator control?

OTIS, Schinlder, Fuji, Toshiba, MITSUBISHI, HITACHI….

Reach Greater Business Heights by Partnering with Be-Tech

Be-Tech, with its experienced specialists, specializes in manufacturing electronic smart locks and supporting one-stop smart lock solutions for the global market. We will respond to your requirement as soon as possible upon the return.

Frequently Asked Questions

Hi, what can we help you with today?

Frequently Asked Questions

Reach Greater Business Heights by Partnering with Be-Tech

Solutions

Products

About

Capibilities

Contact Info

Contact

Support

Canton Fair

Get in Touch

Frequently Asked Questions

Hi, what can we help you with today?

Frequently Asked Questions

Reach Greater Business Heights by Partnering with Be-Tech

Solutions

Products

About

Capibilities

Contact Info

Contact

Support

Canton Fair

HELLO MML TECH

Get in Touch