Frequently Asked Questions

Hi, what can we help you with today?

Gathered here are the most common questions we received from our clients as well as their corresponding answers regarding our smart locks and our services.

Do you still have more questions not found on our FAQ page? The Be-Tech support team is ready to assist you today!

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Frequently Asked Questions

There is no override code, however, you can service your safe by locating your service devices.

Please contact your local distributor with this request here. Our team will be able to assist you soon.

Review the Be-Tech hospitality products on our website and contact your local distributor.

You will need to reset the system by rebooting the Be-Tech server and workstations. If an error still occurs, please contact your local distributor.

Be-Tech provides service and support in more than 80 countries all around the world. Please visit our contact us section and leave your information, our team will contact you soon.


Fidelio/Opera, Infor, HIS, HMS, Comanche, Newsoft, Sertifikat, Easyfo…

Check the Be-Tech lock software location and find out the folder of RW-41.

Please check if the card or encoder is broken, encoder driver installed or not? PC USB port is broken? Reader module is correct on the software?

OTIS, Schinlder, Fuji, Toshiba, MITSUBISHI, HITACHI….

Reach Greater Business Heights by Partnering with Be-Tech

 Be-Tech, with its experienced specialists, specializes in manufacturing electronic smart locks and supporting one-stop smart lock solutions for the global market. We will respond to your requirement as soon as possible upon the return.

Contact Info

Canton Fair

Leading Keyless Solutions since 1992​

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